Student Technology Support

Platform Support Information

1) Please contact our Student Support IT Specialist Adrian Jackson at ajackson@hartfordinternational.edu. His hours are Mon. - Fri. 3pm - 8pm.

1. Examples of Support Requests are as follows:
2. If you are unable to access your Canvas or Populi account
3. Email access problems
4. Class membership issues
5. Canvas account changes
6. General Canvas technical support

2) Other Support Options

Canvas: You may contact Canvas support via the help option within Canvas (directions below for chat and ticket submission) or by phone call to 1-877-249-4494. Guidelines for support access linked below: https://community.canvaslms.com/t5/Student-Guide/How-do-I-get-help-with-Canvas-as-a-student/ta-p/498 

Populi: You may reach out to the Populi support team via email at support@populi.co or by phone to 877-476-7854.

For questions related to academic records or registration services in Populi, please contact HIU’s Registrar: registrar@hartfordinternational.edu or 860-509-9511. For billing questions, please contact HIU’s business office: businessoffice@hartfordinternational.edu or 860-509-9523

Other Requests:  For other requests, technical questions, and support, from the HIU technology team, please submit a technical support request via email to help@stu.hartfordinternational.edu.

• Examples of Student Support Requests are as follows:
  • Zoom technical support
  • Network access (onsite HIU campus)
  • Misc technical items not covered above​​

Novus On-Site Schedule: Monday and Wednesday from 8:30am to 5pm

Students may email help@stu.hartfordinternational.edu for Technical support, however that service board is only monitored during onsite time and at other random times throughout M-F.   

Please Note:  HIU Technical support is unable to assist with student hardware repairs.