Student Technology Support

Platform Support Information

1) Please contact our Student Support IT Specialist Adrian Jackson at ajackson@hartfordinternational.edu. His hours are Mon. - Fri. 3pm - 8pm.

Examples of Support Requests are as follows:

• If you are unable to access your Canvas or Populi account
• Email access problems
• Class membership issues
• Canvas account changes
• General Canvas technical support

2) Other Support Options

Canvas: You may contact Canvas support via the help option within Canvas (directions below for chat and ticket submission) or by phone call to 1-877-249-4494. Guidelines for support access linked below: https://community.canvaslms.com/t5/Student-Guide/How-do-I-get-help-with-Canvas-as-a-student/ta-p/498 

Populi: You may reach out to the Populi support team via email at support@populi.co or by phone to 877-476-7854.

For questions related to academic records or registration services in Populi, please contact HIU’s Registrar: registrar@hartfordinternational.edu or 860-509-9511. For billing questions, please contact HIU’s business office: businessoffice@hartfordinternational.edu or 860-509-9523​​

Novus On-Site Schedule: Monday and Wednesday from 8:30am to 5pm

Students may email help@stu.hartfordinternational.edu for Technical support, however that service board is only monitored during onsite time.   

Please Note:  HIU Technical support is unable to assist with student hardware repairs.