Student Technology Support

Platform Support Information

1. Canvas:  Issues related to Canvas should be reported to Canvas support via the help option within Canvas (directions below for chat and ticket submission) or by phone call to 1-877-249-4494.  Guidelines for support access linked below:
   • https://community.canvaslms.com/t5/Student-Guide/How-do-I-get-help-with-Canvas-as-a-student/ta-p/498
      
   • Examples of Support Requests are as follows:
     • Class membership issues
     • Canvas account changes
     • General Canvas technical support
        
2. Populi:  For issues related to Populi, please reach out to the Populi support team via email at support@populi.co or by phone to 877-476-7854.  For questions related to academic records, registration services, or financial aid, please contact HIU’s Registrar: registrar@hartfordinternational.edu or 860-509-9511. For billing questions, please contact HIU’s business office: businessoffice@hartfordinternational.edu or 860-509-9523
    
   • Examples of Support Requests are as follows:
     • Account access issues
        
3. Other Requests:  For other requests, technical questions, and support, from the HIU technology team, please submit a technical support request via email to help@stu.hartfordinternational.edu.
   • Examples of Student Support Requests are as follows:
     • Canvas/Populi Account Problems/Changes:  If you are unable to access your Canvas or Populi account and have already leveraged the direct contact information above
     • Email access problems
     • Zoom technical support
     • Network access (onsite HIU campus)
     • Misc technical items not covered above​​

Novus On-Site Schedule: Monday and Wednesday from 8:30am to 5pm

Students may email help@stu.hartfordinternational.edu for Technical support, however that service board is only monitored during onsite time and at other random times throughout M-F.   

Please Note:  HIU Technical support is unable to assist with personal device/hardware support.