Student Technology Support

Student Support Office Hours

Please refer to the below support information for student technical requests. Chat and call functionality are available in the lower right corner of your screen to contact the HIU technical support team during student support office hours. 

NOTE: The chat and call functionality is not available outside of the hours noted below.

Active student support office hours are as follows:

• Mondays: 2pm-4pm
• Wednesdays: 2pm-4pm

Platform Support Information

1. Canvas:  Issues related to Canvas including class access/membership, account changes, etc. should be reported to Canvas support via the help option within Canvas (directions below for chat and ticket submission) or by phone call to 1-877-249-4494.  Guidelines for support access linked below:
   • https://community.canvaslms.com/t5/Student-Guide/How-do-I-get-help-with-Canvas-as-a-student/ta-p/498

2. Populi:  For issues related to Populi account access, account changes, etc., please reach out to the Populi support team via phone call to 877-476-7854.  For billing issues, or finance related issues, please contact the HIU registrar’s office at registrar@hartfordinternational.edu.

3. Other Requests:  For other requests, technical questions, and support, the HIU technology team will be hosting weekly office hours, every Monday and Wednesday from 2-4pm.  The technology team can be reached during this time via our chat and phone call app located in the right hand corner of this webpage at the hours labelled above.