Student Technology Support

Platform Support Information

  1. Canvas:  Issues related to Canvas should be reported to Canvas support via the help option within Canvas (directions below for chat and ticket submission) or by phone call to 1-877-249-4494.  Guidelines for support access linked below:
  1. Populi:  For issues related to Populi, please reach out to the Populi support team via email at or by phone to 877-476-7854.  For questions related to academic records, registration services, or financial aid, please contact HIU’s Registrar: or 860-509-9511. For billing questions, please contact HIU’s business office: or 860-509-9524.
    • Examples of Support Requests are as follows:
      • Account access issues
  2. Other Requests:  For other requests, technical questions, and support, from the HIU technology team, please submit a technical support request via email to  Students can expect a response from the HIU technical support team Monday through Thursday, 10am-12pm.
    • Examples of Student Support Requests are as follows:
      • Canvas/Populi Account Problems/Changes:  If you are unable to access your Canvas or Populi account and have already leveraged the direct contact information above
      • Email access problems
      • Zoom technical support
      • Network access (onsite HIU campus)
      • Misc technical items not covered above​​

Please Note:  HIU Technical support is unable to assist with personal device/hardware support.

Below are helpful technical resources for using various University software platforms.

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