Canvas: Issues related to Canvas should be reported to Canvas support via the help option within Canvas (directions below for chat and ticket submission) or by phone call to 1-877-249-4494. Guidelines for support access linked below:
Other Requests: For other requests, technical questions, and support, from the HIU technology team, please submit a technical support request via email to email@example.com. Students can expect a response from the HIU technical support team Monday through Thursday, 10am-12pm.
Examples of Student Support Requests are as follows:
Canvas/Populi Account Problems/Changes: If you are unable to access your Canvas or Populi account and have already leveraged the direct contact information above
Email access problems
Zoom technical support
Network access (onsite HIU campus)
Misc technical items not covered above
Please Note: HIU Technical support is unable to assist with personal device/hardware support.
Below are helpful technical resources for using various University software platforms.