Student Technology Support

Platform Support Information

1. Canvas:  Issues related to Canvas should be reported to Canvas support via the help option within Canvas (directions below for chat and ticket submission) or by phone call to 1-877-249-4494.  Guidelines for support access linked below:
   • https://community.canvaslms.com/t5/Student-Guide/How-do-I-get-help-with-Canvas-as-a-student/ta-p/498
      
   • Examples of Support Requests are as follows:
     • Class membership issues
     • Canvas account changes
     • General Canvas technical support
2. Populi:  For issues related to Populi, please reach out to the Populi support team via email at support@populi.co or by phone to 877-476-7854.  For questions related to academic records, registration services, or financial aid, please contact HIU’s Registrar: registrar@hartfordinternational.edu or 860-509-9511. For billing questions, please contact HIU’s business office: businessoffice@hartfordinternational.edu or 860-509-9549
    
   • Examples of Support Requests are as follows:
     • Account access issues
        
3. Other Requests:  For other requests, technical questions, and support, from the HIU technology team, please submit a technical support request via email to help@stu.hartfordinternational.edu.  
   • Examples of Student Support Requests are as follows:
     • Canvas/Populi Account Problems/Changes:  If you are unable to access your Canvas or Populi account and have already leveraged the direct contact information above
     • Email access problems
     • Zoom technical support
     • Network access (onsite HIU campus)
     • Misc technical items not covered above​​

The current student support schedule is as follows:

Mondays: 3pm-5pm
Tuesdays: 3pm-5pm (remote support assistance)
Wednesdays: 3pm-5pm
Thursdays: 3-5pm (remote support assistance)
 

Please Note:  HIU Technical support is unable to assist with personal device/hardware support.  Any support tickets submitted outside of student support hours will be responded to during student support hours the next business day.  Support requests are responded to by email or phone where possible.